We're re-opening and very excited to welcome our valued guests back!
The last few months have been tough, uncertain, and a struggle for everyone in various different ways. For us as a business; having to close our operations hasn’t been easy. We’ve sincerely missed our valued guests, our incredible employees, and our daily interactions with all of you who make our jobs so enjoyable.
The past is in the past; but as we continue to send our thoughts, prayers & well wishes to all of those affected by this pandemic, we are ready to look forward to our bright future and open our business again! We couldn’t be more excited to welcome our Ambassador Family back into our doors and we look forward to all of the memories we’ll continue to make with you all in the future!
We’ve spent the last few months deep cleaning our hotel & preparing to re-open in the safest, cleanest way. Throughout this post, we share the protocol & guidelines that we will be following to ensure the safety of our employees and guests.
CLEANING PRODUCTS & PROTOCOLS
Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effectiveness against viruses, bacteria and other airborne and blood borne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning products and the necessary PPE.
Public Spaces and Communal Areas
The frequency of cleaning and sanitizing has been increased in all public areas with an emphasis on frequent guest contact surfaces including, but not limited to, front desk, check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATM, stair handrails, fitness equipment, dining surfaces and seating areas.
Guest Rooms
Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items, including television remote controls, toilet seats, handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Laundry
All bed linen and laundry will be changed upon guest request or every five (5) days, whichever comes first and continue to be washed at high temperature in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.
OUR HEALTH & SAFETY PLAN
Fresh Air System…No Recycled Air
The Ambassador Hotel’s HVAC system was designed for when smoking was allowed indoors and features an air handling system that constantly circulates FRESH air. Unlike many air handling systems, the hotel’s HVAC system draws fresh air and exhausts the indoor air constantly, effectively offering one of the safest possible indoor spaces for guests.
Increased Sanitization
Public spaces will undergo frequent cleaning, with extra focus on disinfecting high-touch surfaces with EPA approved products and methods. As our occupancy increases and we welcome additional guests, we will further increase the frequency of this cleaning.
Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as hotel lobby, restaurant entrances, meeting spaces, fitness room and restroom exits. Hand lotion will be provided in guest rooms and public restrooms and throughout the back of house (in touchless dispensers) for employees and guests.
Personal Protective Equipment (PPE)
You will find associates wearing personal protective equipment, including masks and gloves. Associates in positions that wear gloves will change them and sanitize their hands between interactions with guests. Additionally, all associates will have their temperature taken when they arrive to work each day.
As per the City of Milwaukee Mask Mandate, issued on July 13, 2020, a mask or face covering is required in the common areas of the hotel. If a mask is needed, please request one at the Front Desk. Milwaukee Code s. 62-8.
Social Distancing
Guests will be advised to practice social distancing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, lobby furniture and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All hotel outlets will comply with, or exceed, local or state mandated occupancy limits.
Low-to-No Contact Interactions
Clear protective screens have been placed throughout the hotel where regular interaction with hotel associates occurs, such as the front desk area, hostess stand and bell stand.
We are working on implementing contactless communication to accommodate guest requests via technology throughout the hotel and restaurant operation. This includes mobile check in and room service ordering.
We offer Chromecast technology in our guest rooms that allows guest to use their own devices to control and stream entertainment content on the guest room televisions. In addition, in room dining and guest directories can be accessed on the televisions, eliminating the need to handle guest room remote controls, telephones or guest directories.
WHAT TO EXPECT DURING YOUR STAY
Public Areas
As per the City of Milwaukee Mask Mandate, issued on July 13, 2020, a mask or face covering is required in the common areas of the hotel. If a mask is needed, please request one at the Front Desk. Milwaukee Code s. 62-8.
Signage will be posted throughout the property reminding employees and guest of the proper way to wear, handle and dispose of masks. In addition, signage on social distancing and elevator use will also be posted.
Restaurant tables, lobby furniture and other physical layouts will be arranged to ensure appropriate distancing.
Parking
Please proceed to our parking garage entrance for self-parking.
Check-In
Thermal Temperature Screening: Points of Entry will be limited to allow our Bell & Security teams to conduct non-invasive temperature checks utilizing non-touch thermometers. Anyone displaying a temperature over 100.0° F will be taken to the Bell Office (private area) for a secondary temperature screening. Employees or guests confirmed to have a temperature over 100.0° F will not be allowed entry to the property and will be directed towards appropriate medical care.
Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted.
Elevators
We are asking our guests to limit elevator capacity to only related parties at one time.
Elevators are sanitized frequently. The frequency of this cleaning will increase during higher occupancy periods at the hotel.
Guestroom
Guestrooms are cleaned prior to arrival with enhanced disinfecting and sanitizing methods that go beyond leading hospitality industry standards and the Center for Disease Control guidelines.
Certain amenities have been removed from your guestroom, but can be delivered upon request, including extra pillows, extra blankets, pens, note pads.
To minimize contact, we are no longer providing daily housekeeping in guestrooms.
Exceptions will be made if you require ADA accommodation, however, guests may not be present while an associate is providing service to the guestroom.
Minibar services will not be offered at this time.
Fitness Center
Reservations will be required for use of the fitness center (subject to availability).
Check-Out
Contactless check out is available by calling the desk and leaving your keys in your room.
Your folio will be emailed to you upon check-out. A printed copy will be available upon request.
EMPLOYEE & GUEST HEALTH CONCERNS
Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to the Wisconsin Department of Health Services (WDHS). We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel bell/security (guests).
Case Notification: If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the WDHS to follow the appropriate actions recommended.
Food & Beverage Outlets Gin Rickey and the patio will be open for lunch and dinner service with a limited menu. Seating will be limited to adhere to social distancing practices. Seating and tables will be sanitized between guests. All menus will be single-use and will be disposed of after use by guests. Masks are required to be worn at all times other than when eating / drinking.
All managers and food & beverage employees (kitchen and service staff) will be “Serve Safe COVID-19 Certified”.
The following outlets are currently closed:
The Fitz Dining Room
Deco Café
In response to the COVID-19 pandemic, The Ambassador Hotel has established the above-enhanced health and safety measures for all of our guests and associates. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting The Ambassador Hotel, you voluntarily assume all risks related to such exposure. You must follow all posted instructions and directions from our associates while visiting the hotel to help minimize the risk of the spread of COVID-19.
Our team members are happy to accommodate you & answer any questions/concerns you may have. Please visit our website at https://www.ambassadorhotelmke.com/ or call (414) 345-5000 to book your stay.
We look forward to welcoming you on your upcoming visit!!